As an entrepreneur, I know my clients are a key aspect of my business. I wouldn’t be able to do what I do without my valuable clients. They trust me to provide them with the best service and support. There are some approaches we use to ensure clients are always getting the gold-standard service they deserve. Don’t be a Stickler … Read More
Client Processes and Finding Creative Solutions
As a businessowner, it can be a challenge to shut down the entrepreneurial part of my brain. On the one hand, this has the tendency to drive me (and my family!) a little bit crazy. On the other, it means that throughout everything I do in my day-to-day life, I learn more about smart client processes. I am constantly learning … Read More
Three Overlooked Aspects of Client Relations
Being pleasant to work with, providing great service at dependable prices, and staying in consistent contact — all fairly obvious (and crucial!) components of good customer relations. But there are a few other, less obvious aspects of great client relationships that I have been thinking about lately, and each one can go a long way toward building lasting, positive relationships … Read More
Client Relationships: If The Client’s Happy, Everybody’s Happy
We all know that an unhappy client can damage the reputation of your business with one strategically placed social media post. What we often forget about is the importance of our loyal, satisfied customers. Those clients who keep coming back are a business’s greatest asset — they take far less effort to retain than it would take to draw in … Read More
How Poor Customer Service Can Provide Valuable Business Insight
In recent months, I’ve started to notice how many of my personal, real-life experiences provide valuable business insight and lessons. As I become more involved with clients and move further into the marketing world, my brain has become wired to take note of what I like about my interactions as a customer – and often, what I would do differently. … Read More
My Big Client OOPS & How I Fixed It
Have you ever had that sinking feeling in the pit of your stomach when you are reviewing something for a client and then a situation comes to light where all you can think and repeat is “Oh SH*T!”? I made a mistake – a big one that really affected my client. To promote their new training program, we set up … Read More
Customer Service – WestJet for the Win!
What do you get when you combine a teething 10 month old baby, a nervous mother traveling solo, a WestJet Boeing 737 plane and a 6 AM flight? You get my Thursday morning, and my first flight with my son! I am an avid traveler, a big fan of flying, and an even bigger fan of GREAT airlines. After traveling … Read More